FAQs

Can wood slices be returned?

Yes, most wood slices can be returned if within the proper parameters. Contact us within three days of receiving your slices and mail your return within one week. Returns on personalized wood slices or perishable products are not permitted. The only exception is if your order arrived damaged or defective. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Can wood slices be exchanged or cancelled?

No, exchanges and cancellations are not accepted at this time. 

How long do orders take to process?

We always try to process your order as soon as possible, but the processing time does depend on the size and specifications of the order. 

What is the policy in regards to customs and import taxes?

Buyers are responsible for any customs and import taxes that may apply. Rustic Wood Slices is not responsible for order delays due to customs.

How long will my wood slices last and can I reuse them for home decor or events in the future?

Our wood slices are cut and processed to last. You can absolutely reuse them for future events or as rustic home decor. Please note that our treated wood slices will last longer than those without treatment. 

How long before my wedding/event should I place my order?

Our wood slices are meticulously cut with professional machinery. This means they won't crack or split over time. Knowing this, you can order as early as you  like and your Rustic Wood Slices will be ready to use when the time comes. 

Another company sent me smaller wood slices than they advertised and they will not work for my decor. Will my wood slices be smaller than the size shown in the description?

Most certainly not. If you choose 12" wood slices, we always try to be as close to that size as possible. Unfortunately, a lot of companies skimp and advertise wood round that are 9"-11." Too often these companies fill the order with the smaller sizes because they are easier to cut and cheaper to ship. At Rustic Wood Slices, we definitely don’t play that game.

Do you use any Oak, Hickory, or other hardwood trees for your slices?

We don’t use hardwoods because they often split and lose their bark during the drying process. We only use softer woods that dry easily and hold their original, rustic appearance over time!

Can I place a custom order?

Absolutely! Send us a message with your order specifications and we will help make your vision a reality.